Terms of Service

01 Your account

You need an account to book. Give us accurate details and keep your password to yourself — anything done through your account is treated as done by you. Verify your email address before booking; we require it because an unverified address cannot receive a booking confirmation.

We may suspend an account that is used to make repeated false bookings, to abuse staff, or to break these terms.

02 Booking an appointment

A time is only yours once the app shows the booking as confirmed. Availability is live and a slot can be taken while you are still choosing, in which case we will show you the next available times.

Please arrive five minutes early. If you are more than 15 minutes late we may need to shorten or reschedule your treatment so the next guest is not kept waiting, and the full price may still apply.

03 Changing or cancelling

You can cancel or reschedule free of charge up to 6 hours before your appointment, in the app. Inside that window, or if you do not turn up, we may charge for the reserved time or deduct a session from your package — the therapist's time was held for you and cannot be resold at short notice.

If we ever have to cancel on you, you get the choice of the next available slot or a full refund.

04 Prices and payment

Prices are in Malaysian Ringgit and shown in the app. The total shown at booking is an estimate confirmed by the salon at checkout; it can change if the treatment you actually have differs from the one you booked. Unless stated otherwise you pay at the salon.

05 Packages

• A package is a number of sessions of a named treatment, valid for the period shown when you buy it.
• Sessions are personal to you and cannot be transferred or exchanged for cash.
• Unused sessions expire on the date shown. We will remind you before they do.
• Packages are non-refundable once a session has been used, except where the law says otherwise.

06 Treatments, health and results

Waxing, threading and nail treatments carry normal risks such as redness, irritation or ingrown hairs. Tell your therapist before treatment about allergies, skin conditions, recent sun exposure, pregnancy, or any medication that affects the skin — including retinoids and acne treatments. We may decline a treatment where we judge it unsafe.

Results vary between people. Nothing in the app is medical advice.

07 Reviews you write

Keep reviews truthful and about the service. We may remove content that is abusive, misleading or identifies someone else. By posting one you let us show it in the app and on our website.

08 Our liability

We are responsible for providing our services with reasonable care and skill. Nothing here limits liability for death or personal injury caused by our negligence, or for fraud. Beyond that, our liability for anything connected with a booking is limited to the amount you paid for it.

09 Ending things

You can delete your account at any time from Delete account, or from the Profile tab in the app. We may close an account that breaks these terms. Bookings already paid for are honoured or refunded.

10 Changes and law

We may update these terms; the date at the top shows when. These terms are governed by Malaysian law and the courts of Malaysia have jurisdiction.

Questions about any of this are welcome — the salon's details are at the foot of this page.